Homeownership Officer

Home ownership Officer – Islington

Full Time – Temp
- Perm

A fantastic opportunity to join a well-respected Housing Association in Islington as a Home ownership Officer, providing expert leasehold and homeowner support across a busy portfolio.

As a Home ownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed.

Key responsibilities include:

• Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries
• Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard
• Processing staircasing, resales, lease extensions and Right to Acquire applications
• Assisting with service charge calculations, enquiries and statutory Section 20 consultation
• Welcoming new residents and ensuring a professional onboarding experience
• Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety
• Recording all customer contact accurately on the housing management system

The successful candidate will have previous experience in a similar Home ownership, Leasehold, or Housing Officer role within the housing sector.

You will also have:

• Strong knowledge of leasehold management and the affordable housing sector
• Experience working with housing management systems
• Excellent customer service skills with a proactive, solution-focused approach
• Ability to work independently, manage time effectively and prioritise workloads
• Strong communication and relationship-building skills with internal and external stakeholders

Working Hours:

35 hours per week

Length of

Contract:

3 Months, Monday to Friday, 9am-5pm

Rate: £23.01 to 24.87 per hour LTD. PAYE equivalent £19.62 - £21.20 per hour (inclusive of holiday pay)

If interested in this role, please apply directly or email or call and ask for Beth to discuss further.

Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations.