Property Manager

Positive Employment is currently recruiting for a Managing Agent Property Manager for our client a housing association based in London. The successful post holder will support the delivery of strategic and operational objectives with superior landlords, superior landlords’ managing agents, RMC and RTMs and/or their appointed agents, as well as any managing agents directly appointed to deliver services to our mainstream housing stock, and build good working relationships.

This role is a temporary contract initially 2 months with the possibility to extend. It is hybrid working – 2 days in office, 3 days remote, which can be adjusted by the manager if required.

• Ensure that the association is adhering to its obligations under the lease and address otherwise. Support the Senior Property Manager in developing and maintaining our database which captures all relevant information and data for block/estate with superior landlords and their agents etc.
• Support colleagues across the organisation so they understand the relationships we have with superior landlords and/or their agents etc. and work with these parties to protect SH and its residents. Where operational teams have concerns about the services being delivered, particularly as they relate to any health and safety matters or any other responsibilities, intervene as needed to address these issues.
• Support the Senior Property Manager with the completion of the Block Attributes Matrix (BAM).
• Check the service charges levied by superior landlords and/or their managing agents to make sure their expenditure is in accordance with the lease and Landlord and Tenant Act rules. As needed challenge on reasonableness and VFM for the services provided. Where appropriate raise challenge and assist with First Tier Tribunal cases.
• As needed working with superior landlords and/or their agents ensure S20 consultation notices served on SH for works and/or services are cascaded to residents and as may be appropriate make and/or assist residents in making observations/challenges.
• Assist the Senior Property Manager with the preparation of monthly, quarterly and annual management information, including performance indicators, and preparing reports for senior staff, all relevant external bodies, Customer Obsession Group (COG), Executive team and Board as required.
• Identify and take appropriate action to manage risks affecting the organisation including financially and to ensure that the organisation receives and provides value for money in the services we provide.
• Effectively deal with enquiries and complaints and promote high customer service standards to achieve high satisfaction level for Tenancy Satisfaction Measure (TSM). Learn from complaints to alter working practice as needed.
• Ensure that up-to-date and accessible records are maintained in all areas to include use of computer systems and databases.

Working Hours:

37hrs / 8:30am - 17:00pm / Monday - Friday. Pay: £28.58 per hour. This role is within the scope of IR35.