Block Property Manager

Congreve Horner LLP is a small business in 55 Felsham Road, London, SW15 1AZ
. We are professional, agile, and our goal is to offer a personal service to all our private and commercial clients.

Our work environment includes:

• Modern office setting
• Easy access for commuting by public transport.

We are looking for a Property Manager to join our team based at our office in Putney. You will be working as the Property Manager in a Chartered Surveyors office.

This is a full-time role (hybrid after 3 months) for a Property Block Manager based in Putney. The Property Block Manager will oversee the day-to-day management of a portfolio of high end mainly residential property and small commercial property blocks.

As a Property Manager, you will be assisted by a property manager’s assistant. It is all block management and we act for the freeholder or head-leaseholder.

The aim is to ensure the effective day to day management of each of the blocks within the portfolio of properties.

• Conducting property inspections.
• Managing health and safety compliance.
• Co-ordinating maintenance and repairs, ensuring accurate financial management, and liaising with leaseholders and contractors.
• Keeping records up to date and attending occasional AGMs when necessary (evenings may be required).
• Responding to all verbal and written queries from residents, escalating all issues as required.
• Managing all electronic data and e-mails and ensuring all client files are updated.
• Act as a first point of contact for all queries from site based staff members, escalating as required.
• Issuing service charge and ground rent application for payments.
• Producing budgets, including reserve funding for the forthcoming year.
• Carry out periodic site visits to ensure all buildings are in good order.
• Liaising with all external contractors including solicitors, as required.

• Minimum – Previously working as a Property Manager.
• Substantial experience of delivering excellent customer service.
• Excellent communication and administrative skills, with a confident telephone manner and strong organisational skills.
• Strong IT Skills to include a property management software – we use Blocks Online, MS Word, Excel and Outlook.
• Good written communication skills and numerical ability.
• Ability to work under pressure and to deadlines.
• Member of or working towards membership of The Property Institute or similar institution.
• Preferably a member of a professional association such as RICS with a minimum of O level or GCSE – English and Maths.
• You must have and the desire to provide the outstanding customer service that this company prides itself on.
• You will need good problem solving skills to deal with the wide variety of issues on properties that arise.
• Importantly you should be positive and highly motivated to work as a key member of this busy team.
• Knowledge of relevant landlord and tenant legislation essential.
• This role is not suitable for a candidate with only lettings experience.
• References will be required.

This is a permanent position.

All applicants will be considered on merit.