Mandarin Speaking Residential Property Manager

My client is seeking an experienced Mandarin Speaking
Residential Property Manager to oversee the endtoend management of a designated property portfolio. The role requires strong operational control, excellent communication skills, and a proactive, solutions driven approach to ensure high landlord satisfaction
, smooth tenancy cycles
, and full regulatory compliance
.

You will act as the primary liaison for landlords, tenants, contractors, and block management teams, ensuring all maintenance, tenancy, and compliance processes are executed to a high professional standard.

Location: London Office

Employment Type: Permanent, Full-Time

Sector: Residential Property Management

Language: English and Mandarin

(Training and support provided where required)

• Oversee all maintenance activity using Fixflo
  , managing the complete workflow from tenant triage through to quotation, contractor instruction, invoice approval, and final signoff.
• Ensure maintenance tasks are prioritised effectively, with consistent communication provided to both landlords and tenants.
• Confirm timely closeout of jobs and ensure all work meets quality expectations.

• Respond promptly to urgent issues such as leaks, heating failures, and electrical outages.
• Liaise with Block Management teams to resolve communal or building related matters efficiently.
• Maintain accurate logs of all emergency actions and follow-up requirements.

• Manage the full tenancy lifecycle, including:
• Renewal negotiations and drafting of renewal documentation.
• Moveout coordination, including checkout appointments and utility readings.
• Organising and supervising void works, refurbishments, and property preparation for reletting.
• Ensure minimal void periods and maximise rental income opportunities.

• Prepare and submit TDS dispute evidence
  , deduction summaries, and checkout reports.
• Ensure all properties maintain Up To Date  safety and compliance documentation (EICR, Gas Safety, EPC, etc.).
• Maintain accurate compliance records and chase renewals ahead of expiry dates.
• Monitor and follow up on rent arrears
  , working collaboratively with tenants and Finance.
• Process and track insurance claims
  , providing all required evidence and documentation.
• Review and audit supplier invoices for accuracy prior to Finance processing.
• Serve as the primary point of contact for landlords and tenants throughout the tenancy.
• Provide timely updates, detailed inspection reports, and professional advice to landlords.
• Maintain high standards of customer service and uphold the company's service oriented values.

• Proven experience in UK residential property management
  .
• Proficiency in Fixflo and property CRM/management systems.
• Strong knowledge of AST legislation, TDS processes, and UK safety compliance requirements
  .
• Excellent communication and negotiation skills, with a results driven, closure focused work style.
• Ability to manage multiple tasks under pressure and to deliver consistently high quality work.

• Experience managing a portfolio of residential properties within a fast paced environment.
• Strong contractor management experience and an understanding of property maintenance standards.
• Prior experience preparing TDS evidence bundles or managing disputes.
• Confidence working autonomously with strong organisational and prioritisation skills.