Property Services Manager

Position: Property Services Manager (Permanent)
Location: Greater London

Join a well-established Housing Association as a expeineced Property Services Manager in Ilford, leading a team delivering excellent service to tenants and landlords. This is a permanent Property Services Manager role, perfect for someone with strong property management and social housing experience.
We’re looking for a Property Services Manager who can lead a customer service and property team, ensuring high standards across a growing residential portfolio. The role is ideal for a professional who is experienced in social housing, property management, and tenancy services, and confident handling maintenance, repairs, and tenant-landlord disputes.

As a Property Services Manager, you will:

Lead, mentor, and develop a team of property and resident services staff
Oversee maintenance operations, allocate jobs to contractors, and ensure timely completion of works
Act as primary escalation point for tenant-landlord disputes, mediating fair and professional resolutions
Conduct or oversee property inspections, damage assessments, and ensure compliance with social housing regulations
Maintain strong relationships with tenants, landlords, local authorities, and contractors
Monitor team performance and service quality, identifying areas for improvement

Essential requirements for this Property Services Manager role:

Proven property and social housing experience is essential
Minimum 3–5 years’ experience managing a property or resident services team
Knowledge of landlord-tenant law, deposit protection schemes, and housing regulations
Experience managing maintenance, repairs, and contractor coordination
Excellent communication, negotiation, and conflict resolution skills
Strong organisational skills and the ability to remain calm under pressure

What we offer:

Permanent, full-time Property Services Manager role based in Ilford
£35,000–£40,000 per annum, depending on experience
Monday–Friday, with flexibility for operational needs
Supportive, collaborative working environment
Opportunities for professional development in social housing and property management

Travel &

Location:

Based in Ilford, with occasional site visits across the property portfolio. Access to a vehicle is desirable for inspections and contractor coordination.
If you are an experienced Property Services Manager with property and social housing expertise, please apply now or contact Ryan on (url removed) or call (phone number removed)