Property Administrator – Cozee Properties

PROPERTY ADMINISTRATOR – Cozee Properties

We are currently interviewing for this role — applications are still welcome.

Department Lettings

Location Chancery Lane, London

Position Type On-site

Contract Type Full time

Start Date 1 August 2026

Experience 2–5 years

Cozee Properties is looking for a motivated, organised and detail-oriented Property Administrator to support the day-to-day running of our residential property portfolio within the Property Management team. This is an excellent opportunity for someone early in their property career who is looking to develop their knowledge of tenancy management, compliance, landlord and tenant relations, and operational processes within a fast-paced estate agency environment.

You will play a key role in ensuring tenancies are managed smoothly from move-in through to move-out, supporting compliance processes, coordinating maintenance issues, assisting with tenant and landlord communication, and helping deliver an excellent client experience.

This role is ideal for someone who enjoys organisation, problem-solving, and building strong relationships while learning the foundations of professional property management.

You will work closely with the Property Management, Accounts, and Maintenance teams to support the smooth running of our residential portfolio.

Reporting directly to the Senior Property Manager / Head of Operations, you will assist with tenancy administration, compliance tracking, maintenance coordination, and day-to-day tenant and landlord enquiries.

You will be expected to develop a strong understanding of property legislation, tenancy processes, and customer service standards while taking ownership of tasks within your remit and escalating where needed.

• Tenancies are onboarded smoothly with accurate documentation and clear communication
• Compliance checks and renewals are monitored and followed up on time
• Maintenance issues are logged, tracked, and resolved efficiently
• Tenant and landlord enquiries are handled professionally and promptly
• Check-ins, inspections, renewals, and move-outs are well organised
• Property records and CRM systems remain accurate and up to date
• Strong working relationships are built across internal teams and clients
• Processes are followed consistently, with attention to detail and professionalism

Most weeks, you will be:

• Supporting tenancy onboarding, ensuring documents, references, Right to Rent checks, deposit registration, and key move-in information are completed correctly
• Assisting with tenancy renewals, move-outs, and check-out coordination
• Managing routine tenant and landlord communication, responding to queries and escalating issues where appropriate
• Logging and monitoring maintenance requests, coordinating contractors, and ensuring timely updates to tenants and landlords
• Supporting property inspections and maintaining accurate property records
• Monitoring compliance deadlines such as gas safety, EPCs, EICRs, and tenancy-related documentation
• Liaising with Accounts regarding rent queries, deposits, and tenant charges where needed
• Maintaining accurate notes, audit trails, and updates within the property management CRM
• Supporting senior property managers with portfolio administration and operational tasks
• Identifying small process improvements to help increase efficiency across the team

You will be office-based at our Gray’s Inn Road office, working closely with the wider operations and lettings team day-to-day.

This role is ideal for someone who:

• Has 6 months to 2 years’ experience within lettings, estate agency, residential property management, or tenancy administration
• Wants to build a long-term career in residential property management
• Is highly organised and comfortable managing multiple tasks simultaneously
• Has strong written and verbal communication skills
• Is confident speaking with landlords, tenants, contractors, and colleagues
• Takes ownership of tasks and follows through to completion
• Enjoys problem-solving and working in a fast-paced environment
• Understands the importance of detail, compliance, and customer service
• Is proactive,…