Neighbourhood Housing Lead; Floater; East

Neighbourhood Housing Lead (Floater) 8211 - East London

Contract Type:
Permanent

Salary: £37451 per annum to £41045 per annum (London weighted salary), dependant on experience

Grade: 7

Reporting Office:
London, Stratford

Working/Patch

Location:

Flexible, floating role with no fixed patch. You’ll provide cover across key locations.

Persona:
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working)

Working Pattern:
Monday to Friday 9-5

Closing Date: 8th Oct

Interview Details:
Interviews will be held face to face in our Stratford office on a date yet to be confirmed.

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Are you an experienced housing professional who knows how to manage a busy patch, build trust with residents and bring complex tenancy, leasehold and estate issues to resolution?

We are looking for Neighbourhood Housing Leads to act as the primary relationship holder for residents across local patches, delivering a reliable, consistent and customer-focused housing management service.

This is a strong opportunity for someone with housing management, tenancy management, leasehold, ASB, estate services or neighborhood experience who wants to make a visible difference for residents while working across internal teams, local authorities, contractors and community stakeholders.

You will manage relationships across a patch of around 500 to 600 homes, helping residents navigate L&Q services, resolving issues at pace and acting as the voice of the resident across the organisation.

• Own the primary relationship between L&Q and residents on your patch, regardless of number, making it easier for residents to get issues resolved. Deliver responsive, high-quality housing management services in line with policies, procedures and regulatory expectations.
• Use your housing knowledge to advise on tenancy and property matters, service charges, ASB, tenancy breaches, estate issues and resident support needs.
• Investigate and resolve local issues such as waste management, fly-tipping, abandoned vehicles, parking, pets, graffiti and communal area concerns.
• Complete tenancy audits, home and building inspections, communal inspections and open space checks, ensuring standards, risks and compliance actions are managed effectively.
• Identify, report, mitigate and escalated risks on patch, including fire risk actions and other compliance activity within relevant timescales.
• Support the resolution of complaints, MP and Council enquiries, court action referrals and multi-agency cases where required.
• Represent L&Q at resident forums, committees, resident associations and patch-related meetings, championing resident feedback and service improvement.

• Proven housing sector experience, ideally across tenancy management, leasehold management, ASB, tenancy fraud, safeguarding, vulnerable residents, domestic abuse or hate crime casework.
• Strong understanding of property and estate management, including communal inspections, service charges, facilities management and contractor performance.
• Operational knowledge of social housing regulation, relevant housing and immigration law, welfare reform, tenancy compliance and risk management.
• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• You’ll be able to problem solve and will pride yourself on your grit and…