Property Manager

Department: Property Management

Employment Type: Full Time

Location: London

Property Manager

Base: London on-site with the option for 1 day WFH after probation (travel across the UK)

Experience level: 5+ years of Commercial Property Management experience ideally with a retail focus

About the Role

We are seeking a proactive and commercially minded Property Manager to join our high-performing team. You’ll take day-to-day ownership of a diverse commercial property portfolio, acting as the key link between Asset Managers, Property & Facilities Management, and Operational Finance. Your role will be crucial in optimising cash flow, driving operational excellence, and ensuring a first-class tenant experience.

This is an opportunity to join a fast-paced, entrepreneurial environment where your ability to manage detail while keeping sight of strategic goals will be highly valued.

Key Responsibilities:

Portfolio & Tenant Management

• Take full ownership of your allocated portfolio, ensuring all properties are maintained to a high, market-ready standard.
• Act as the primary contact for all landlord and tenant matters, including statutory notices, lease compliance, and general queries.
• Lead the response to tenant applications, identifying potential value-add opportunities in collaboration with Asset Managers.
• Support leasing activity including viewings, ensuring the presentation of assets aligns with marketing and business goals.

Reporting & Collaboration

• Work closely with Asset Managers to provide regular performance updates and contribute to business plans.
• Liaise with Property Administrators to ensure all property data is accurate and up to date.
• Collaborate with Finance to ensure timely invoicing and rent collection, and develop collection strategies for outstanding debts.

Financial & Service Charge Oversight

• Lead the service charge budget process, ensuring transparency, value for money, and cost recovery.
• Review supplier contracts regularly, identifying opportunities to reduce costs and improve efficiency.
• Oversee service charge reconciliations and invoice approvals, maintaining compliance with KPIs and RICS standards.

Operations, Compliance & Sustainability

• Coordinate with Facilities Managers to ensure compliance with Health & Safety and statutory obligations.
• Manage insurance matters including renewals and claims with brokers.
• Drive ESG initiatives by capturing tenant data and identifying areas for improvement across your portfolio.
• Ensure utility metering across common and demised areas is accurate and technically sound.

Team Contribution & Leadership

• Mentor junior team members and contribute to their development.
• Share knowledge, problem-solve collaboratively, and contribute to the wider success of the team.

What You’ll Bring

• Desirable RICS-qualified
• 5+ Years of Property Management experience (excluding residential)
• Strong track record in commercial property management across office, retail, or mixed-use assets - retail advantageous
• Deep understanding of lease obligations, landlord/tenant responsibilities, and service charge administration
• Experience in supplier procurement, service charge budgeting, and delivering value for money
• Financially literate, with the ability to understand and support reporting on budgets and asset performance
• Comfortable navigating health & safety and statutory compliance across multi-site portfolios
• Confident communicator, capable of building strong relationships with tenants, internal teams, and senior stakeholders
• Highly organised, proactive, and adaptable to change in a fast-paced environment
• Experience with property management software (desirable)

This is an opportunity to make a meaningful impact within a forward-thinking real estate business.

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