Assistant Lettings Manager

Hours: Monday to Friday, 08:45
-18:00 | Saturday, 09:30 - 16:30 (alternate Saturdays)

We’re looking for an ambitious and experienced Assistant Lettings Manager to join our West Drayton office.

This is a great opportunity for an experienced Senior Lettings Negotiator or Assistant Manager who is ready to take the next step in their career. Working closely with the Lettings Manager, you’ll play a key role in winning new business, supporting the team and delivering an excellent service to landlords and tenants.

You’ll be a confident communicator with a strong understanding of the local lettings market, a proven ability to win instructions and the drive to lead by example in a busy, target-driven environment.

Key Responsibilities

• Conduct market appraisals and win new lettings and property management instructions.
• Build and maintain strong relationships with landlords, applicants and prospective clients.
• Identify opportunities to win new business from competing agents.
• Support, motivate and develop the lettings team to achieve individual and branch targets.
• Lead morning meetings and take responsibility for the office when required.
• Monitor team activity, including viewings, offers, applicant registrations and new business.
• Match applicants to suitable properties and conduct viewings.
• Negotiate offers between landlords and tenants.
• Keep landlords updated throughout the marketing and lettings process.
• Progress agreed lets through referencing, compliance and tenancy progression.
• Maintain accurate records across company systems.
• Support the induction, coaching and development of team members.
• Ensure the branch operates professionally and in accordance with company procedures and current lettings legislation, including Right to Rent requirements.

Experience & Skills

• Previous experience within residential lettings.
• Proven experience conducting market appraisals and winning new business.
• Strong negotiation, communication and relationship-building skills.
• Experience supporting, mentoring or leading a lettings team.
• A proactive, target-driven and commercially minded approach.
• Good knowledge of the local rental market and current lettings legislation.
• Excellent organisational skills and attention to detail.
• Ability to prioritize and manage workloads in a fast-paced environment.
• Professional, positive and customer-focused approach.