Homeownership Officer

Home ownership Officer Islington Full Time Temp - Perm A fantastic opportunity to join a well-respected Housing Association in Islington as a Home ownership Officer, providing expert leasehold and homeowner support across a busy portfolio.

As a Home ownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed.

• Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries
• Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard
• Processing staircasing, resales, lease extensions and Right to Acquire applications
• Assisting with service charge calculations, enquiries and statutory Section 20 consultation
• Welcoming new residents and ensuring a professional onboarding experience
• Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety
• Recording all customer contact accurately on the housing management system

The successful candidate will have previous experience in a similar Home ownership, Leasehold, or Housing Officer role within the housing sector.

• Strong knowledge of leasehold management and the affordable housing sector
• Experience working with housing management systems
• Excellent customer service skills with a proactive, solution-focused approach
• Ability to work independently, manage time effectively and prioritise workloads
• Strong communication and relationship-building skills with internal and external stakeholders

Working Hours:

35 hours per week

Length of

Contract:

3 Months, Monday to Friday, 9am–5pm

Rate: £24.00 to £28.00 per hour LTD. PAYE equivalent £20.46 – £23.87 per hour (inclusive of holiday pay)