Client Services Director - Regents Place

Requisition
11043
-Posted
15/10/2026

- Property Management

- London

JOB TITLE:

CLIENT SERVICES DIRECTOR
DEPARTMENT: PROPERTY MANAGEMENT

LOCATION:

REGENT’S PLACE CAMPUS, LONDON

REPORTING TO: ESTATE DIRECTOR

TYPE OF

CONTRACT:

PERMANENT

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

The Client Services Director is responsible for leading the coordinated delivery of property and customer services across Regent's Place. The role provides visible operational leadership across a complex mixed-use campus, ensuring that buildings and public realm are safe, compliant, resilient, well maintained and consistently deliver a high-quality customer experience.

Working as a key member of the estate senior leadership team, the role leads the Property Management team and works closely with Technical Services, Sustainability, Finance, Asset Management, Leasing, and Development. The postholder will translate estate strategy into clear operational plans, measurable service standards and well-controlled budgets, while maintaining strong relationships with office, retail, laboratory and residential stakeholders.

• Lead, develop and coordinate the Property Management team, setting clear priorities, objectives, accountabilities and service standards.
• Create a collaborative, inclusive and high-performing culture through regular one-to-ones, team meetings, coaching, performance reviews and development planning.
• Maintain effective operational management cover across the estate and deputise for the Estate Director when requested.
• Ensure colleagues understand their responsibilities and have the training, systems and support required to deliver safely and effectively.

• Own the quality and consistency of customer service across the estate, ensuring a visible, responsive and professional management presence.
• Build trusted relationships with occupier representatives through structured engagement, regular operational reviews and timely closure of actions.
• Coordinate onboarding and operational handover for new occupiers, including fit-out interfaces, access, servicing, waste, security, emergency arrangements and building information.
• Monitor customer feedback, complaints and satisfaction measures, identify recurring themes and implement demonstrable service improvements.
• Work with Leasing and Asset Management to support retention, leasing activity, customer propositions and the effective activation of estate spaces.

• Lead the integrated delivery of property management services across buildings and estate areas, aligning hard and soft services to agreed outcomes.
• Hold service partners to account through clear specifications, contract governance, performance measures, audits, action plans and…