Neighbourhood Housing Lead; Floater

Position: Neighbourhood Housing Lead (Floater) 8300
Title:

Neighbourhood Housing Lead (Floater)

Contract Type:
Permanent

Salary: £37451 per annum to £41045 per annum (London weighted salary), dependant on experience

Grade: 7

Reporting Office:
Slough, Berwick Avenue

Working/Patch

Location:

Flexible, floating role with no fixed patch. You'll provide cover across key locations -  Bedfordshire, Warwickshire, Milton Keynes, Slough, Reading, Brent, Harrow, Hounslow, Acton and Ealing

Persona:  Agile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working)

Working Pattern:
Monday to Friday 9-5

Closing Date: 3rd November

Interview Details:
Interviews will be held via MS teams on a date yet to be confirmed.

Please   for the role profile

Benefits   include:
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and  many more  ...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.  

Join our North West London Housing Management Team at L&Q:

Are you an experienced housing professional who knows how to manage a busy patch, build trust with residents and bring complex tenancy, leasehold and estate issues to resolution?  

We are looking for Neighbourhood Housing Leads to act as the primary relationship holder for residents across local patches, delivering a reliable, consistent and customer-focused housing management service.  

This is a strong opportunity for someone with housing management, tenancy management, leasehold, ASB, estate services or neighborhood experience who wants to make a visible difference for residents while working across internal teams, local authorities, contractors and community stakeholders.  

You will manage relationships across a patch of around 500 to 600 homes, helping residents navigate L&Q services, resolving issues at pace and acting as the voice of the resident across the organisation.  

If this sounds like you, we would love for you to apply!  

Your impact in the role:

Own the primary relationship between L&Q and residents on your patch, regardless of tenure, making it easier for residents to get issues resolved.  Deliver responsive, high-quality housing management services in line with policies, procedures and regulatory expectations.

Use your housing knowledge to advise on tenancy and property matters, service charges, ASB, tenancy breaches, estate issues and resident support needs.

Investigate and resolve local issues such as waste management, fly-tipping, abandoned vehicles, parking, pets, graffiti and communal area concerns.

Complete tenancy audits, home and building inspections, communal inspections and open space checks, ensuring standards, risks and compliance actions are managed effectively.

Identify, report, mitigate and escalate risks on patch, including fire risk actions and other compliance activity within relevant timescales.

Support the resolution of complaints, MP and Councillor enquiries, court action referrals and multi-agency cases where required.

Represent L&Q at resident forums, committees, residents associations and patch-related meetings, championing resident feedback and service improvement.
What you'll bring:

Proven housing sector experience, ideally across tenancy management, leasehold management, ASB, tenancy fraud, safeguarding, vulnerable residents, domestic abuse or hate crime casework.  
Strong understanding of property and estate management, including communal inspections, service charges, facilities management and contractor performance.  
Operational knowledge of social housing regulation, relevant housing and immigration law, welfare reform, tenancy compliance and risk management.  
You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.  
You'll be able to problem solve and will pride yourself on your grit and determination.  You'll have a can-do attitude and be motivated by keeping promises to residents.
You'll be willing to push boundaries and challenge the business where needed to achieve the very best…