L2 Design Researcher

Role Overview

This role leads exploratory and generative research to uncover unmet customer needs, shape opportunity spaces, and inform future product direction. The researcher works across UX Research and Design Research practices to investigate customer contexts, workflows, and systems—often before solutions are defined. This role is primarily focused on Horizon 2 research, helping teams move beyond known problems toward future opportunities. Anticipate up to 25% travel.

• Lead exploratory, generative, and mixed‑method research to identify customer needs and opportunity areas.
• Frame and refine research questions in ambiguous or emerging problem spaces.
• Plan and conduct contextual field research, including customer interviews and on‑site observational studies.
• Analyze end‑to‑end workflows, journeys, and enterprise systems to surface patterns, tensions, and unmet needs.
• Synthesize findings into themes, implications, and opportunity areas that inform product and portfolio direction.
• Partner with product, design, and business stakeholders to shape hypotheses and downstream initiatives.
• Influence roadmap discussions, prioritization, and longer‑term investment decisions.
• Help teams align around customer‑centered problem definitions before solution development begins.
• Conduct field‑based research and customer visits, including travel (up to 25%), to support contextual inquiry, observational research, and needs‑finding efforts.

• Bachelor’s degree in Behavioral Science, HCI, Human Factors, Anthropology, Sociology, Cognitive Psychology, or related field.
• 1‑3 years of experience conducting applied research, including needs‑finding or exploratory work.
• Demonstrated ability to independently frame, plan, and deliver research in ambiguous contexts.
• Strong skills in synthesis, sense‑making, and communicating implications to varied stakeholders.
• Ability and willingness to travel up to 25% to support research activities.

• Master’s degree in a related discipline.
• Experience combining UX Research and Design Research methods (H2).
• Familiarity with service design, systems thinking, or enterprise/frontline work contexts.

In addition to base pay, this role offers an annual cash incentive equal to 10% of base pay, in accordance with applicable incentive plan terms.