Research Operations Lead Hybrid Max Umbrella

Lead Research Operations Manager/Senior Research Ops Manager/Research Ops Principal.

As Lead Research Operations Manager for , you will lead the evolution of research operations capability at an organisational level, removing systemic barriers to insight delivery and enabling faster, more effective research at scale.

• Remove operational barriers that slow research and content iteration across the Content Operations model.
• Evaluate and improve research operations processes, tools, and ways of working to support fast‑paced experimentation.
• Lead improvements in participant recruitment, enabling rapid access to quality participants (within hours or days) and supporting recruitment of more complex user groups.
• Streamline governance and GDPR processes, reducing unnecessary friction while maintaining appropriate rigor.

• Proven experience leading systemic change in Research Operations, shaping strategy and driving improvements that scale high‑quality, centre‑research across teams.
• Strong understanding of Research Operations in agile environments, including participant recruitment, tools, governance, and knowledge management.
• Solid grounding in user research methods and practice, enabling design and embedding of operational approaches that work effectively for research teams.
• Experience identifying and resolving operational blockers to improve delivery speed and effectiveness.
• Strong delivery, prioritisation, and stakeholder management skills.
• Experience working with research governance and GDPR, balancing pace with appropriate rigor.
• Experience working with suppliers, recruitment agencies, or research platforms.
• Large scale project experience in a relevant area.
• Experience working at Google, Meta, banks or within large government departments would be advantageous, especially working predominantly with content in Gov Pass UK, streamlining research practice and unblocking barriers.
• Experience in recruitment, governance and tooling.
• Confident working with stakeholders to align solutions.

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