VodafoneThree - Insights Specialist

Location:

The Speechmark, London or Newbury + Hybrid. Salary:
Excellent basic salary plus bonus and Vodafone benefits.

Working Hours:

Full time 37.5 hours per week – Monday to Friday.

Hybrid work model:
We do not require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

• Provide insight to inform pricing & portfolio decisions, including value perception, price sensitivity, competitive benchmarks and portfolio optimisation.
• Execute ad-hoc research according to concept development & positioning frameworks for products and propositions, ensuring recommendations for brand, go‑to‑market and commercial teams.
• Conduct analysis of available data manipulation tools (e.g. ‘Q’) to increase research ROI, reduce response times to business questions and uncover new insight.
• Support the Tech
  360 process and develop a continuous market understanding process integrating behavioural, attitudinal, competitive and category insight across Business and Consumer.
• Apply and pilot advanced insight methods, including AI enabled analytics, text mining and synthesis tools to improve speed and depth of insight generation.
• Support and deliver product in‑market experience insight, analysing adoption, usage, satisfaction, NPS and churn indicators to identify improvement opportunities.
• Translate complex data into actionable recommendations, producing clear narratives for stakeholders across strategy, product, brand and commercial teams.
• Produce high quality insight materials for leadership review, strategic planning and decision‑making forums.
• Manage research partners to ensure high quality, timely and cost‑effective delivery of qualitative, quantitative and analytics projects.
• Support insight capability development, sharing best practices, frameworks and tools with the wider insight community.

• Experience in B2C/B2B customer/market insight, research, analytics or strategy support, ideally within telecoms, technology or a comparable consumer industry (research agency or client‑side).
• Strong skills in conducting qualitative and quantitative research (especially questionnaire/discussion guide design and interpretation) including concept testing, product experience insight and pricing research.
• Advanced ability to explore, analyse and interpret complex datasets (e.g. Tech
  360, customer behaviour, market benchmarks, CX) using analysis tools e.g. Excel or ‘Q’ to generate clear insight‑led recommendations.
• Familiar with advanced analytics or AI enabled methods (e.g. clustering, text analysis, synthesis tools).
• A service‑minded attitude with experience of partnering with product, propositions, commercial, pricing and brand teams on insight‑led decision‑making.
• Highly developed analytical, problem‑solving and critical thinking skills in a time‑pressured environment with excellent written and verbal communication and storytelling capability, able to turn data into compelling narratives and present them clearly and confidently.
• Experience of managing agency partners and research suppliers, ensuring high‑quality delivery at pace.

• Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
• Personalised benefits for you and your family, such as discounts, vouchers, a pension plan and more.
• Learning tools and career development support.
• Parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators’ standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.

We are an Inclusive for All employer and a Disability Confident Employer. We actively encourage individuals with disabilities to apply for positions within our team and aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies.