Customer Intelligence Manager

The Role

Customer Intelligence Manager – supports the Strategy & Operations (S&O) organisation in a research‑driven, insights‑centric capacity. Focuses on identifying where to play, how to win, and what to prioritise, grounded in customer behaviour insights across markets.

Key responsibilities include:

• Apply AI and agentic workflows to increase the speed and depth of insight.
• Build a structured intelligence layer that is accessible and reusable.
• Shift from project‑based research to continuous intelligence.

Hybrid working with travel to key markets (e.g., UAE, France).

• Lead research to inform critical decisions.
• Shape thinking on market entry, growth levers (MAU, frequency, selection, affordability), and customer segments.
• Turn ambiguous problems into clear research programmes and actionable direction.

• Synthesise signals across markets (UK, UAE, Europe) to identify patterns and differences.
• Connect local insights into a cohesive global narrative.
• Move beyond “what” is happening to explain “why.”

• Apply mixed‑method approaches (qual + quant) to high‑stakes, ambiguous problems.
• Deploy AI and agentic workflows to increase speed and consistency.
• Create a centralised, machine‑readable understanding of our customers.
• Enable continuous, compounding insight across markets.

• Partner with senior S&O stakeholders.
• Bring clarity to complex problems and frame decisions effectively.
• Communicate insight in a way that drives action.

• Strategic Thinking – frames problems clearly and links insight to decisions.
• Research Depth – strong qualitative and/or mixed‑method experience with a focus on impact.
• Systems Thinking – connects signals across markets, data, and behaviours.
• Technical Curiosity – applies AI and new tools to improve how work gets done.
• Communication – delivers clear, concise narratives that influence senior stakeholders.
• Ownership – identifies opportunities, defines scope, and drives work independently.

• Turn fragmented signals into clear direction.
• Ground decisions in customer understanding.
• Identify what will drive growth across markets.

We offer benefits across health, well‑being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Details vary by country.

We are committed to diversity, equity and inclusion at all stages of our hiring process. We recognise that some candidates may require adjustments to apply for a position or participate fully in the interview process. If you require any adjustments, please let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.