Design Researcher - UX Researcher

Salary: £45,000 - 70,000 per year

• Strong UX Research, User Research, or Design Research experience
• Expertise in qualitative research methods
• Experience conducting customer interviews and research moderation
• Usability testing and concept testing experience
• Discovery research experience
• Ability to synthesise complex findings into clear insights
• Strong stakeholder engagement and communication skills
• Experience working within multidisciplinary teams
• Experience working closely with design and product teams to identify and prioritise the right research questions
• Ability to create research roadmaps and plans to keep the team on track, helping set both short-term objectives and strategic direction
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
• Ability to synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
• Ability to communicate and influence wider business stakeholders with clarity and conciseness
• Ethnographic experience such as contextual enquiry or diary studies
• Experience triangulating research and data from different sources to tell compelling customer stories
• Experience with accessibility research and/or vulnerable customers
• Mixed-methods research experience, including qualitative and quantitative methods
• Exposure to behavioural research, behavioural science, or psychology
• Experience researching vulnerable customers or sensitive customer journeys
• Healthcare, health-tech, financial services, or customer-focused industry experience
• Familiarity with behavioural design principles

• Plan and conduct end-to-end user research activities
• Deliver discovery, evaluative, and generative research
• Conduct customer interviews, observations, and moderated research sessions
• Facilitate usability testing and concept validation
• Analyse qualitative and quantitative data
• Generate actionable insights and recommendations
• Collaborate closely with Service Designers, Product teams, and stakeholders
• Present findings to senior stakeholders and influence decision-making
• Develop and lead the research strategy for a key area of our business
• Manage the research plan and roadmap for our service or product area
• Deliver research to solve customer problems, unlock new opportunities, and guide what is created
• Work across the product development lifecycle, from generative to evaluative research

• Support
• UX UI Design

We are a large, experienced design research team of 40+ researchers focused on shaping product and service development. We value mentoring, collaboration, and learning, and we encourage our people to test new ways of doing research. Our Financial Wellbeing team creates human-centred end-to-end experiences for customers in financial difficulty, using behavioural insights and behavioural design to support vulnerable customers across human and digital channels.

The role is based in London with 2 days per week onsite, offered as a 6-month contract with potential for extension, at a salary of circa £600 per day, working 35 hours full time. We are committed to inclusion, diversity, and reasonable adjustments, and we especially welcome applications from underrepresented groups.

last updated 26 week of 2026