User Researcher

Zaizi is looking for a User Researcher (SFIA4) to work in a delivery-focused, agile environment, supporting government clients across Public Safety. You'll play a key role in helping multidisciplinary teams develop a deep understanding of users, ensuring services are designed around real user needs and evidence rather than assumptions.

Working across end-to-end services, you'll plan, lead and deliver user research activities that uncover user needs, behaviours, motivations and pain points. You'll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You'll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team's research practice.

At Zaizi, a User Researcher works within a multidisciplinary team and is responsible for planning, leading and coordinating user research activities. You'll collaborate closely with a range of colleagues such as Product Managers, Business Analysts, UX/UI Designers and Engineers, to ensure user evidence informs decision-making throughout the product lifecycle.

These are the expected objectives for this role and we would be eager to discuss this further during the interview process and jointly agree them with the successful candidate.

• Demonstrate and utilise your expert knowledge and experience of a wide range of qualitative and quantitative user research methods.
• Communicate and evangelise user needs to the team and wider stakeholders.
• Plan, design and conduct user research across all stages of the product and service lifecycle.
• Work with team members to design and facilitate workshops that support research, discovery and service improvement.
• Build strong relationships with clients and stakeholders to embed user‑centred ways of working.
• Identify research opportunities from ambiguous business or user problems.
• Be the go‑to person for user research expertise within your delivery team.
• Provide guidance and best practice on inclusive, ethical and accessible research.
• Work with multidisciplinary teams to ensure research findings are translated into actionable product and service improvements.
• Coach and mentor colleagues on benefits of user research and upskill where necessary.

You will oversee and support the planning and delivery of research activities, synthesis workshops, insight reports and other research artefacts to inform decision making and drive actions. You will help define user research approaches and methodologies for projects and initiatives, while supporting the planning of research activities across multiple work streams.

• Experience using a broad range of qualitative and quantitative user research techniques and practices.
• Excellent knowledge and experience of planning, conducting and analysing user research.
• Able to synthesise research findings into clear, evidence‑based insights and recommendations.
• Setting research objectives and selecting appropriate research methods.
• The ability to plan research activities and define research protocols.
• Experience of recruiting participants and conducting ethical, inclusive and accessible research.
• Theming and synthesising outputs from raw research to produce strategic insights.
• Communicating complex research findings to stakeholders and multidisciplinary teams.
• Able to work in an agile and flexible way across multiple agile projects.
• Experience mentoring or coaching other researchers and promoting best practice across teams.

You don't meet all the requirements?

Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.

We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio‑economic…