Senior Research and Insight Analyst

Location: Greater London

## Senior Research and Insight Analyst Apply locations:
London - Exchange Towerposted on:
Posted Yesterday time left to apply:
End Date:
August 16, 2026 (10 days left to apply) job requisition :
JR-03039

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** Senior Research and Insight Analyst
**** Join a team where
***** Purpose
* **** drives everything we do,
***** Ambition
* **** fuels our growth,
***** Trust
* **** builds our foundation, and
***** Respect
* **** shapes our culture.
** We're not just hiring we're inviting you to
** build the future
** with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
**
* Contract:

**
* * 12 month FTC
*
* Working hours:

35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns such as a 4 day week. Please let us know in your application your desired working pattern.
**** Salary: £53,000 - £65,000**
* * depending on experience and location.
**** Location****:
London
**** Reporting to:
*** Head of Business Analysis and Insight By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment.
* Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
* As well as extensive opportunities for personal and career development.
*
* About Us:

** The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

We are building a stronger, crosscutting Analysis and Insight function, and looking to recruit a senior research and insight analyst with a proven track record of planning, leading and delivering quantitative and qualitative analytical projects with demonstrable business impact. You will be asked to lead on a number of key analytical work areas as part of a central analytical unit with the primary aim of using your research and insight skills – e.g., social research or behavioural insights – to support the organisation in making the best decisions from the best evidence.

This is a key role within our Analysis and Insight function, which will help us to drive evidence-based decisions across the Financial Ombudsman Service and build our capacity and capability across a range of analytical tools and approaches. In recruiting to this role, we welcome applications from everyone who meets the criteria of this role profile, regardless of gender, age, ethnicity, sexual orientation, faith or disability.
*
* What You’ll Do:

*** Driving evidence-based decisions through analysis, research and insight, both reactive from the needs of the Service and proactive from your own initiative and strong business knowledge.
* Undertaking research activities, designing and analysing surveys, facilitating focus groups and performing user testing, are essential tasks to gather meaningful insights and crucial data for service improvement.
* Maintaining excellent business knowledge, alongside an understanding of a range of social research, behavioural insight and systems thinking approaches.
* Acting as a centre of social research and insight expertise for the Service.  This will involve engaging with internal stakeholders and, where required, external organisations to build the Service’s capability in, and exploitation of, these techniques.
* Finding new ways to use data to deliver insight and to continually improve our models.
* To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
*** Minimum Criteria
*** A demonstrated track record of impact through delivering quantitative and qualitative research projects end to end, ideally in a large organisation that prides itself on customer service.
* Experience of leading and delivering a portfolio of analytical work. Ideally, you can showcase examples of the work you have led on.
* The ability to work with…