Associate, Market Research

Closing Date: 03/09/2026
Group:
Strategy and Research Group
Management Level: Associate
Job Type: Permanent

As the UK’s communications regulator, we’re delivering vital work to make communications work for everyone. Our work covers everything from phones and broadband, through to online safety, TV and radio, the postal service, and wireless devices. We need people of all backgrounds, skill sets, and experiences to help us achieve our ambitions on behalf of the British public.

The Research and Intelligence (R&I) team is part of Strategy and Research group and is essential to Ofcom’s role as an evidence-based regulator. The Market Research team’s role in the Research & Intelligence team is to help ensure the decisions that Ofcom makes are based on evidence about consumer, citizen and audience behaviour. We do this by working with external, independent market research agencies, who conduct research on our behalf to provide the evidence we need to monitor outcomes in the communications market and to address policy questions.

Colleagues in our team work closely with other teams across Ofcom, often as part of multi-disciplinary project teams that draw expertise from across Ofcom’s departments.

We are seeking a Market Research Associate to join our team. The role will be working primarily on research within the online sector, although there may be opportunities to work across broadcasting, telecoms and post sectors. Associates are responsible for market research projects from start to finish. The successful candidate will work closely with other teams in Ofcom to define research objectives, select the best supplier to deliver the work and then collaborate with the chosen supplier to design, execute and report on the research findings.

We expect these research projects to be innovative, employing cutting‑edge methodologies and analysis techniques. The post holder will have key working relationships with our external supplier(s) and with the Making Sense of Media and Online Safety policy teams.

• Manage quantitative and qualitative market research projects for Ofcom across the markets Ofcom regulates;
• Help to assess the research requirements of colleagues in our policy teams, demonstrating awareness and understanding of the policy context and of Ofcom’s overall mission, to develop appropriate research briefs which fulfil the requirements in a timely and cost‑effective fashion;
• Commission and manage market research agencies and consultants, assuming responsibility for their performance, timeliness and quality of output;
• Evaluate and interpret market research findings to generate insight that enables Ofcom to develop regulatory policy from a sound evidence base;
• Communicate research results/insights to colleagues, and help to ensure research evidence is effectively integrated into policy decision making;
• Work directly with market research datasets and data tables to identify trends and insights, ensuring our research delivers value and impact. Produce high quality charts, interactive data and written research reports suitable for external publication.
• Stay up‑to‑date with external research and insight from industry / academic sources;
• Stay up‑to‑date with industry best‑practice and new market research methodologies, including the application of Artificial Intelligence to research processes.

• Data analysis:
  Excellent attention to detail and analytical skills. Ability to quality assure and interpret data to identify key points and provide evidence‑based insights.
• Building solutions: A good understanding and experience of working on a broad range of quantitative and qualitative market research projects, using a wide range of methodologies.
• Executing plans:
  Experience of project managing and delivering tracking and ad‑hoc market research projects to high standards that can withstand scrutiny. Ability to plan, prioritise and manage competing deadlines, delivering work in line with Ofcom’s research and policy priorities.
• Articulating ideas:
  Ability to present data in a concise, clear and easily…