Consumer Insight and Experience Manager

Consumer Insight and Experience Manager

Salary: £39,000– £44,000plus benefits

Reports to: Senior Consumer Insight and Experience Manager

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London with High flexwith 1-2 days in the office,

Closing date: 9th September 2026at 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UKis not able tooffer visa sponsorship.

Recruitment Process: Initial screening call and competency based interview

We’relooking for a Consumer Insight and Experience Manager to join our Data, Insight and Performance (DIP) directorateon an 12-month fixed-term contract covering an internal secondment.

This is a fantastic opportunity for an experienced researcher to play a pivotal role in ensuring decisions across Marketing, Fundraising and Engagement are informed by robust consumerinsightand a strong understanding of audience needs, motivations and experiences.

Working alongside the

Senior Managersinthe Consumer Insight and Experience team,you’llleadinsight projects to understand the attitudes andbehavioursof our audiences and translate insight into actionable recommendations to inform proposition development and strategies.

You’llcombine strong researchexpertisewith excellent stakeholder management skills, and ability to translate evidence into compelling recommendations that influence decision-making across the organisation.

• Manage primary and secondary insight research projects,including commissioning market research agencies,establishing clear project objectives,managing project timelines,and overseeing costs and data quality checks to ensure projects deliver robust and actionable research findings
• Carry out end-to-end market research projects in-house, managing development of research materials, sampling,analysis and report writing
• Developstrong relationships with internal stakeholders, working closely with them to understand their insight requirements and ambitions, and providing guidance on the most appropriate insightprojects orprogrammesof work to meet their goals.
• Collaborate across Data, Insight and Performance teams to provide joined up delivery and understanding of insight
• Work as part of the Consumer Insight and Experience team to manage the package of insight products and tools (including trackingprogrammesandSupporter Panel) ensuring the value of these tools is optimised.

• Extensive experience of using quantitative and qualitative market research techniques todrive actionable insight
• Significant experienceofinsight project deliveryincluding writing briefswith clear, agreed objectives and delivering actionable outputs
• Collaborative working style with excellent stakeholder management skills, demonstrating the ability to engage, influence and negotiate at all levels
• Consumer focused and outward looking, with astrategic and analytical mindsetandability to identifybroad themes from data
• Strong communication skills with the ability to communicate insight effectively to colleagues of all levels in both formal and informal environments
• Proven experience of agency management
• Excellent project management and planning skills with ability to prioritise workload and manage ambiguity
• Strong core market research skills including survey writing & discussion guide development and relevant experience of data analysis (Excel) and data charting (PowerPoint).Experience of using SPSS an advantage

Act with ambition,courage and determination
Credible:
Act withrigourand professionalism
Human:
Act to have a positive impact on people
Together:
Act inclusively and collaboratively

Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

• completed their getting started period
• discussed their intention to apply and gained approval to apply with…