Head of Research

• Own and deliver the Research roadmap against Moonpig’s highest-priority customer and business questions
• Lead, coach and develop the Research team
• Build team capability in new methods, technology and AI
• Scale research capability across Moonpig
• Develop training, coaching, tools, templates and standards for quality research
• Make customer insight more visible, accessible and influential in strategic and day-to-day decisions
• Evolve how customer knowledge is captured and shared, including exploring AI applications
• Build trusted relationships with senior stakeholders and represent the customer in senior conversations
• Use customer evidence to identify opportunities, challenge assumptions and influence product, commercial and strategic decisions
• Turn complex customer evidence into clear, actionable recommendations

• Significant experience in UX, Product, Customer or Consumer Research within a digital or product-led organisation
• Experience supporting, coaching or developing research teams
• Strong track record of delivering research programmes and initiatives from idea through to implementation
• Broad understanding of qualitative and quantitative research
• Ability to understand an existing strategy and roadmap, identify priorities and create momentum
• Strong project delivery skills
• Excellent communication and stakeholder-management skills, including confidence working with senior leaders
• Strong customer focus
• Strong synthesis and storytelling skills
• Experience enabling and coaching non-researchers to conduct effective research
• Comfortable navigating ambiguity and making decisions
• Curiosity about AI and emerging research technology
• Collaborative, approachable working style and ability to build relationships across teams
• Availability to join between end of November and early December

Demonstrates expertise in leading and developing research teams while delivering impactful customer insights that influence strategic decisions. Proficient in both qualitative and quantitative research methodologies, with a strong focus on integrating AI and emerging technologies into research practices.

• UX Research
• Product Research
• Customer Research
• Stakeholder Management
• Project Delivery

• Qualitative Research
• Quantitative Research
• Research Program Delivery
• Synthesis Skills
• Storytelling Skills

• Coaching
• Collaboration
• Communication
• Relationship Building
• Curiosity

• Digital Organization
• Product-Led Organization
• Customer Insight
• Research Roadmap

• AI Applications
• Research Tools
• Templates
• Standards for Quality Research