Research Executive, Client Service

The Role This role sits in You Gov’s Client Services team that includes our Data Services and Custom teams. The team consists of sector specialists supported by skilled quantitative analytics researchers, combining research expertise with in-depth sector knowledge to help clients identify, analyse and understand their markets. The team delivers both tracking and adhoc studies across consumer and B2B, research, for well-known clients.

You'll work closely with clients — and with colleagues across Insight, Account Management and New Business — to design and deliver research that hits the brief, is clear and unbiased, and stands up to scrutiny, backed by You Gov's reputation and media presence. You'll be involved in every stage of a project, from inception to delivery, and you'll get to present data back to clients directly rather than working behind the scenes.

What will I be doing day-to-day? Assisting and designing with questionnaire design and reporting insight across projects, ensuring they meet objectives and reflect best research practice Managing projects end-to-end: from inception, through fieldwork monitoring and swift issue resolution, to delivering results and clearly communicating what the research shows — including taking clients through Crunch, our online data tool Liaising with clients and collaborators on all day-to-day aspects of projects, including reviewing client-created materials (e.g. press releases, reports) to ensure results are accurately reported and stand up to external scrutiny Working with senior researchers on larger, high-profile quantitative and global projects, and supporting other researchers on Insight projects across a range of sectors and specialisms Supporting commercial teams on fast-turnaround client requests — assessing feasibility, helping with quotes, and assisting with client calls or pitches Learning and using You Gov's technical systems, including logging client activity, recording project communications, and scripting surveys to deliver results to clients

What's in it for me? You will be a key team member for the delivery of research to clients. Working on both ad hoc projects and trackers, you will help develop questionnaires, manage fieldwork, undertake analysis and tell the story of clients' data — with genuine exposure to both sector specialism and high-volume, fast-turnaround research.

• Demonstrated knowledge and experience
• A strong interest, enthusiasm and passion for research and insight
• Quantitative research experience (not necessary but desirable), with a basic understanding of primary research methods, particularly online research
• Excellent focus and handling skills, with the ability to deliver results, meet deadlines and manage time effectively
• Outstanding attention to detail
• An understanding of statistics and quantitative analysis is desirable
• Self-motivated and confident
• Technical skills and qualifications
• Educated up to degree / HND level in a relevant subject — desirable, not essential
• Experience using MS Office
• Excellent written, oral and electronic communication skills
• Behavioural competencies
• Enjoys working within a vibrant and dynamic team environment; curious, with a desire and eagerness to learn and solve problems
• Approachable and supportive, with strong communication and interpersonal skills to get your point across with the team, wider colleagues and clients
• Priority setting — focusing on what matters to get the right things done
• Solution focused — proactively identifying change and improvements, e.g. around processes
• Accountability and ownership of your work and complex tasks

As part of our application process, you may be invited to a structured conversation with Zee, an AI…