Senior Manager - Research & Insights, Studio

Job :
London, GB, SE1 2AF
Job Function:
Business Consulting

Employer:

EY Global Services Apply by:
Company: EYAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About EY Studio+ and Research & Insights Growth comes from solving problems that matter for people — for customers, employees and society hin EY Studio+, our Research & Insights (R&I) practice sits at the intersection of human understanding and commercial impact.

We are a group of world-class researchers, data scientists, strategists and designers who help organisations understand the people they serve and turn that understanding into growth.

We believe appreciating human complexity is the key to building empathy and connection - and that the most powerful insight comes from fusing qualitative depth with quantitative rigour, advanced analytics and AI. As a Senior Manager, you will lead that fusion, shaping how EY Studio+ delivers evidence-led transformation for some of the largest and most prominent organisations across multiple sectors.

The opportunity

This is a senior leadership role for a genuine mixed-method researcher with a customer insights specialism who can translate deep customer understanding into strategic direction and action. You will be expected to lead cross-functional insight and customer experience design teams, bringing together researchers, analysts, strategists and designers to solve complex client challenges. You will bring a strong understanding of how research informs service design, product design and marketing strategy, and how insight connects to the breadth of EY’s wider offering.

You will own complex client engagements end-to-end, act as a trusted advisor to senior stakeholders, and build and lead high-performing, multidisciplinary teams - all while shaping the growth of the EY Studio+ R&I proposition.

Key responsibilities

Lead cross-functional customer insight and customer experience design engagements

Own and oversee the delivery of major research and insight programmes, ensuring alignment to client strategy, measurable outcomes and EY quality standards.

Design and lead genuinely mixed-method programmes — integrating qualitative design research (ethnography, contextual inquiry, co-creation, diary studies) with quantitative research (U&A studies, concept testing, Voice of Customer and segmentation) — from scoping and survey design through to analysis and reporting — alongside statistical modelling and data analysis.

Provide clear leadership across cross-functional insight and customer experience design work streams, aligning research, analytics, strategy and design around a shared customer-led vision, integrated plan and measurable outcomes.

Bring depth in statistical modelling and analytics

Provide senior expertise and oversight in statistical modelling and advanced analytics, translating complex data into robust, commercially focused recommendations and customer segmentations. Guide clients and teams on the appropriate methods, sampling and analytical techniques, ensuring rigour and defensibility of findings.

Champion AI in research

Embed AI across the research lifecycle — using it to accelerate synthesis, augment analysis and enhance the speed and quality of insight.

Develop AI-enabled research outputs and deliverables, positioning EY Studio+ at the leading edge of applied, responsible AI in insight generation.

Trusted advisor to senior internal and external stakeholders

Build and maintain strong, senior client relationships, shaping agendas and influencing strategic customer, brand and growth decisions.

Provide thought leadership…