London - Assistant Reception Manager

Welcome to The Ivy Asia
, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We’re searching for a passionate Assistant Reception Manager

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most‑loved restaurant brands.

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training
  , including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

• To assist the Reception Manager in the building of an efficient department, by taking an active interest in the employees’ welfare, safety and development.
• To assist the reception team in providing all staff with on‑going service standards training and food and beverage product knowledge.
• To supervise other receptionists, ensuring that the correct standards and methods of service are maintained.
• To strictly adhere to the department’s operational budget and ensure that all costs are controlled and expenditure approved.
• To attend training and meetings as required by the Reception Manager.
• To conduct and contribute to regular departmental communications meetings.
• Manage the reception desk and the flow of service into the restaurant in the Managers absence

• You have 2 years + experience in this position
• Solution‑driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.