Team Leader, Restaurant​/Food Service

The Team Leader will be working as part of an exciting team to deliver the food & beverage and operations.

Job Type: Full Time

Hourly Rate: £14.45ph

The purpose of this role is to provide effective leadership of the team and to deliver excellent customer service and high-quality products that will meet the standards required by our clients.

• Support Benugo's vision around People, Product, Customers, Environment, and Profitability.
• Continuously work towards improving sales and service, ensuring the customer experience is maintained at the highest standard from front and back of house.
• Lead and motivate the team through ongoing evaluations, listening, and training.
• Assist the Manager in the day-to-day running of the shop and act as deputy in their absence.
• Organize the team on each shift and allocate duties as necessary.
• Liaise with FOH and BOH teams to ensure product excellence, availability, correct ordering, and stock control.
• Maintain high levels of food safety and health standards at all times.
• Work within Benugo policies and procedures.
• Assist with staff allocation to optimize the rota.
• Ensure product availability meets requirements.
• Use measuring tools to control stock, availability, and wastage.
• Understand variable costs, sales drivers, and shop P&L.
• Assist the site manager with weekly closing procedures.

• Provide an excellent level of service to all customers and clients.
• Handle complaints or issues from the public or clients effectively.
• Monitor customer comments and look for improvements.
• Investigate complaints/comments and take corrective action where necessary.
• Maintain a presence on site during peak times to identify or resolve issues.
• Ensure speedy, friendly, and efficient service.

• Complete all health & safety procedures and report hazards immediately.
• Comply with all food safety and health & safety regulations and company policies.
• Enforce cleanliness and sanitary practices.
• Identify security issues and implement solutions as needed.

• Maintain professional communication with colleagues and peers.
• Report to senior managers to ensure compliance.
• Stay updated on company products, services, and procedures.
• Coordinate all relevant communications.
• Participate in strategic projects or initiatives as required.

• Maintain punctuality, attendance, and personal presentation standards.
• Attend training and meetings as required.
• Represent the company professionally.
• Pursue personal development and strive for excellence.
• Participate in performance reviews.
• Adhere to all policies and safety regulations.
• Promote a safe environment for all.
• Perform any other reasonable tasks as assigned.