Bartender - British Airways Lounges

Heathrow Airport

£14.41 per hour.

Hours of work – You will be required to work a mixture of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks' enhanced maternity leave
• Secondary Carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At Baxter Storey our career opportunities span industries from retail fashion to motor sport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award-winning Chef Academy.

Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there to greet them with 5-star, Baxter Storey service.
Friendly, confident and professional, you’ll be the face of our bespoke operation
, making sure that delicious food and relaxation are available to every visitor.

As a Bartender, you will be responsible for crafting and serving high-quality beverages to our customers while providing exceptional service.

• Prepare and serve a variety of alcoholic and non-alcoholic beverages to customers, ensuring accuracy and consistency in taste and presentation.
• Provide excellent customer service by engaging with guests, taking orders, and making personalised drink recommendations based on customer preferences.
• Create unique and innovative cocktail recipes, staying up-to-date with current trends in mixology and beverage industry.
• Maintain a clean and organized bar area, including stocking and replenishing supplies, such as liquor, glassware, and garnishes.
• Adhere to all relevant health, safety, and sanitation regulations, including responsible alcohol service practices.
• Maintain a thorough understanding of the menu, including knowledge of ingredients and preparation methods.
• Collaborate with other staff members to ensure a smooth and efficient operation, including coordinating with servers and kitchen staff.
• Resolve customer complaints or concerns promptly and professionally, striving to provide a positive experience for all guests.
• Assist in the preparation of ingredients and mise en place for various dishes, ensuring high standards of quality, taste, and presentation are met.
• Maintain a clean and organised workstation, ensuring all ingredients, utensils, and equipment are readily available and in good working condition.
• Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
• Continuously expand knowledge of beverages, attending workshops, seminars, and tastings to enhance skills and stay informed about industry trends.

Please note that this role is based at an international airport and therefore successful applicants will require photographic  pass a basic disclosure which we will apply for. In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history.

• Have a contagious passion for bar service and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the Baxter Storey core values

For almost…