Restaurant Manager

YOPO is a restaurant which offers an unparalleled culinary experience, blending South American cuisine with the rich tapestry of flavours discovered throughout immersive journeys in Argentina, Chile and Peru. Each dish captures the essence of South American culinary traditions, re‑imagined with creative flair.

We are seeking an experienced Restaurant Manager to join our YOPO Restaurant located in the heart of Central London. You will play a crucial role in maximizing the hotel’s revenue potential from our outlets, ensuring high standards of service and creating a restaurant that everyone wants to experience.

Your role will involve collaborating with various departments within the hotel, and suppliers, to ensure that all aspects of our restaurant operations are executed successfully. The ideal candidate must possess a strong background in high quality restaurants at a managerial level within the within the central London market and demonstrate a deep understanding of luxury lifestyle service standards.

• Health and wellbeing programmes
• Access to the auto‑enrolment pension scheme
• Other employee discounts

• Ensure all tribe members are given a thorough coaching in service standards
• Hold tasting sessions for YOPO employees when new menu items are implemented
• Ensure all new employees attend the Hotels’ on‑boarding programme within their first month and complete their online Health and Safety training
• Comply with and apply all Human Resource procedures and policies in the management of team members
• Manage holidays and absences within team
• Forecast and close rotas for the team
• Participate in end‑to‑end recruitment process with HR team
• Maintain discipline and standards in the YOPO through the in‑house SOPs
• Conduct appraisals individually with employees before the completion of their 3‑month trial period and then annually

• Manage all operations of YOPO restaurant, PDR, Jurema Terrace and in‑room dining
• Maintain the standards and methods of service for both above named outlets within the Mandrake
• Maintain and update SOPs to ensure consistency of service at all times
• Effectively handle customers’ complaints and ensure all results are recorded, actioned taken and the complaints followed up accordingly
• Ensure all employees have a full knowledge of menu and service standards
• Maintain the menus ensuring they are up to date at all times, including prices and availability
• Complete administrative duties as required for day‑to‑day operations
• Ensure stock levels are controlled in line with agreed levels
• Ensure cash and opening and closing procedures are completed correctly
• Manage POS button creation and updates as required
• Maintain a close working relationship with all hotel departments, especially the kitchen
• Run daily meetings jointly with YOPO and the Kitchen team
• Bring all VIP YOPO guests to the attention of all employees and keep them informed of new policies and developments in the restaurant
• Ensure a safe working environment is maintained at all times

• Ensure that the budgeted revenues are met through bringing innovative ideas to drive revenue to the outlets; this will be driven by the concept of the menu’s and service provided
• Ensure all dishes and menu costings are accurate and reflect the budget set
• Maintain a profitable operation where gross profit percentages are met consistently
• Ensure all expenses and payroll costs are kept within the budget set to ensure profitability

• Minimum of 1-2 years of experience in Restaurant management within the London hospitality market, preferably in upscale or luxury 5
  * boutique hotels
• Strong understanding of restaurant management and standards of service
• Knowledge of Lightspeed POS systems and PDQs management
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members and other peers
• Creative mindset and the ability to think outside the box to create memorable guest experiences and drive revenue
• Knowledge of current industry trends and competitive landscape in Central London
• Flexibility to work evenings, weekends, and holidays as required by operating hours and event schedules

If you have a passion for standards of service, a keen eye for detail, and a commitment to delivering unparalleled guest experiences, we invite you to join The Mandrake Hotel team as our Restaurant Manager