Head Waiter​/Waitress

We’re looking for a Head Waiter who understands that great service is about presence and timing. Someone who takes ownership of their section, knows the menu inside out, and can read a room without being intrusive.. This is a leadership role on the floor. You’ll set the tone for service in your section, support the wider team, and ensure that every guest leaves feeling well looked after..

We care deeply about food, wine and atmosphere. We’re looking for someone who does too.. . The Role. As Head Waiter, you’ll be responsible for delivering polished, knowledgeable service while maintaining flow and standards throughout your shift.. . You’ll combine attention to detail with strong product knowledge and calm leadership — contributing not just to your own section, but to the rhythm of the whole room..

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• Complete all opening and deep‑clean checklists thoroughly.
• Review reservations and guest notes (Seven Rooms) to anticipate preferences and special requirements.
• Set and prepare your section with care.
• Ensure waiter stations are stocked and organised.
• Confirm restrooms and shared areas meet presentation standards.
• Contribute to daily briefing by preparing one thoughtful pairing (wine or cocktail + dish + an interesting insight).

• Deliver attentive, knowledgeable and confident service throughout.
• Demonstrate full product knowledge — food, allergens, wines, cocktails and specials.
• Take ownership of your section while remaining aware of the wider floor.
• Read tables well: adjust pacing, support conversation and manage timing.
• Make considered pairing recommendations.
• Maintain standards of cleanliness and organisation at all times.
• Support colleagues proactively during busy periods.
• Communicate clearly with kitchen and bar to minimise delays.
• Contribute positively to average spend through thoughtful recommendations — never pushy, always appropriate.

• Complete closing checklists properly and thoroughly.
• Reset your section and station ready for the next shift.
• Support runner duties where required.
• Participate in team debrief and reflect on service performance.

• A genuine interest in food, wine and hospitality.
• Strong product knowledge or a desire to deepen it.
• Calm, confident presence on the floor.
• Leadership through example.
• Excellent communication with both guests and colleagues.
• High personal standards and pride in your work.
• Ability to stay composed under pressure.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Salary: £15 – £17 hourly

Benefits: Tronc

Starting time: Immediate start!

Caia is a food‑led restaurant in Notting Hill focused on thoughtful cooking and generous hospitality. We’re an ambitious, independent team with high standards, real responsibility and genuine opportunities to grow.