Deputy Reception Manager

Overview

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We are currently seeking a Deputy Reception Manager to join our Reception team at 5 Hertford Street.

• Salary of up to £50,000 per annum
• 33 days holiday per year (including bank holidays)
• Discounted gym membership with Gym Flex.
• Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist.
• Private medical + dental insurance with BUPA.
• Employee Assistance Programme
• Online retail discounts
• Workplace nursery scheme.
• Cycle to Work Scheme.
• Eyecare & glasses vouchers.
• Recommend a friend bonus of £1,000.
• Freshly prepared meals whilst on duty.
• And more!

• Rota basis 5 days out of 6 from Monday - Saturday
• 9-hour shift across the operating hours of 7am and 3am
• Bank Holidays and the Christmas period off – our venues are closed

• Ensuring the smooth and efficient running of the reception area at all times.
• Supervising the team and ensuring the highest standard of customer service is upheld at all times.
• To uphold the rules of the club while engaging with members in a friendly, professional manner.

• Significant experience in a similar position is essential
• Experience of working in a luxury boutique hotel, restaurant or private member’s club.
• Ability to demonstrate and instil exceptional customer service standards

Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at 5 Hertford Street.