F&B Service Supervisor - Frasers , Luxury Collection Hotel, Singapore

Overview

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Diploma in Hotel Management, Food & Beverage, or related field. 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.

• Supervise cash handling and banking procedures
• Works with superior in the preparation and management of the department’s budget and is aware of financial targets
• Assist to conducts shift briefings to ensure hotel activities and operational requirements are known
• Assist with opening and closing duties, cash handling, and daily reconciliation
• Collaborate with the management team to implement service improvements and promotional initiatives
• Maintain a clean, organized, and welcoming environment for guests and staff
• Assist with menu and wine list creation
• Establish and instruct staff in cash security procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Supervise and support the front-of-house team, ensuring exceptional customer service at all times
• Assist in training, scheduling, and evaluating restaurant staff performance
• Monitor inventory levels and coordinate with the kitchen and bar to ensure smooth operations
• Handle customer inquiries, feedback, and complaints in a professional and efficient manner