Onboard Customer Service Assistant

Uber Boat by Thames Clippers | Full time

London Arena, United Kingdom | Posted on 15/05/2026

• The production and delivery of drinks / food in line with brand standards &recipes and in compliance with relevant food safety and alcohol licensing laws.
• To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts toensure that stock is not lost or stolen.
• Toalways provide a ‘world class’ standard of customer service, being proactive in offering customer information throughout the whole customer journey.
• Working alongside the rest of the on-boardteam to ensure that the cleaning programme is followed and that all vessels arekept to a high standard of cleanliness at all times during service.
• Toassist the Master / Mate / DCSA in any emergency situations and take part inmonthly drills to ensure preparedness for such events.
• Toserve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards andanswer questions about products.
• Tofollow food hygiene / safety procedures in line with health and safety requirements.
• Toensure sales of alcohol are completed responsibly and in line with licencingrequirements.
• Togreet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
• Toprocess all sales through the EPOS system and ensure payment is taken and recorded in full.

QUALIFICATIONS& EXPERIENCE

• Havea genuine desire and ability to work with the public in a front line, customer focused environment.
• Be committed to working to high standards and providing the highest level ofvisitor care
• Ateam player with a flexible, positive and committed attitude to work.
• Thrivein a very busy environment and maintain patience and empathy even when working under pressure.
• Previous,relevant working experience within a Customer / Food Service or Retail environment