Floor Team Member

Our House was created as a sanctuary for modern families, a place where parents can feel at home, children can thrive, and everyday life feels a little easier.

As a Floor Team Member at Our House, you'll be one of the first faces our members and their families see — setting the tone with a warm welcome, a calm presence, and the kind of attention to detail that makes every visit feel effortless. You'll work closely with the floor team and Supervisor to keep service flowing and standards high, all while helping every family feel genuinely looked after.

• Welcome members and their families with warmth, and build familiarity with regulars — remembering names, preferences, and the little details
• Anticipate needs before they're asked — a refill, a high chair, a moment of attention for a child
• Take orders confidently and deliver food and drinks accurately, following Our House service standards
• Maintain strong menu knowledge, including ingredients and allergens, to guide and advise members
• Support set-up and close-down of the floor, and handle member queries with care, escalating where needed
• Uphold high standards of presentation, hygiene, and cleanliness throughout every shift
• Follow all health, safety, and food hygiene procedures at all times

• A natural warmth with people — comfortable with everyone from toddlers to grandparents
• Great attention to detail and a calm, adaptable approach when things get busy
• A genuine team player who looks out for colleagues as much as members
• Previous front‑of‑house or hospitality experience is helpful but not essential — we hire for personality and teach the skills
• Awareness of food allergens and basic food hygiene, or willingness to complete training before starting
• Flexibility to work mornings, evenings, and weekends

• Competitive salary + service charge
• Free staff meals on shift
• Employee discounts across Our House venues
• Free on-site gym access & cycle-to-work scheme
• Ongoing training and real progression opportunities within the group