Café Manager, Regent

As Café Manager, you’ll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store.

You’ll lead by example- setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you’ll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept.

From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.

• Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
• Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager
• Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
• Oversee daily operations, including stock management, ordering routines, and adherence to the café concept
• Champion our brand values and culture, ensuring they are reflected in every customer interaction
• Drive sustainability initiatives within the café, aligning with company-wide environmental goals-

• Some supervisory / management experience in a café, restaurant, or other food & beverage environment
• Local:
  Food and Beveridge / health & safety qualification
• Customer-focused mindset, A genuine passion for food and drink and a desire to share that enthusiasm with customers and team members alike.
• Adaptable and flexible, able to respond quickly to customer feedback/requirements, menu changes, and stock fluctuations.
• Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service
• Excellent Communication:
  Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Eager to Learn:
  Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Fluency in English

This is a full-time position with a contract of 39 hours a week.

Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process: Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds,…