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Retail Director

Job in Richmond, London, Greater London, EC1A, England, UK
Listing for: Zachary Daniels Recruitment
Full Time position
Listed on 2026-01-16
Job specializations:
  • Retail
    Retail & Store Manager
  • Management
    Retail & Store Manager, Operations Manager
Job Description & How to Apply Below
Location: Richmond

Retail Director

The Role

We are seeking an accomplished Retail & Property Director to lead the strategic and operational performance of our retail portfolio within a luxury women's wear environment. This executive leadership role is responsible for delivering commercial excellence, elevating the customer experience, and ensuring our physical spaces reflect the sophistication, craftsmanship, and values of our brand.
Reporting to the Managing Director, you will oversee multi-site retail operations while owning the property strategy, ensuring each location is optimised for performance, brand expression, and long-term growth.

Key Responsibilities

Retail Leadership

Set and deliver the retail strategy across the store portfolio in line with the brand vision and growth objectives

Drive sales, profitability, and KPI performance while maintaining an uncompromising focus on luxury customer experience

Lead, inspire, and develop regional and store leadership teams, fostering a culture of excellence and accountability

Ensure consistent delivery of brand standards, visual identity, and service excellence across all locations

Partner closely with Buying, Merchandising, Marketing, and Operations to maximise commercial performance

Property & Estate Management

Own the property strategy, including store openings, relocations, refits, and closures

Ensure all stores are maintained to the highest luxury standards, aligned with brand aesthetics and customer expectations

Identify new location opportunities that enhance brand presence and support long-term growth

About You

Significant senior leadership experience within luxury or premium fashion retail

Proven track record of driving commercial performance across a multi-site estate

Strong experience managing retail property portfolios, including lease negotiations and store development

Deep understanding of luxury customer expectations and service-led retail environments

Strategic, commercially astute, and highly detail-oriented

Inspirational leader with exceptional communication and stakeholder management skills

BH35243
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