Jo Malone Assistant Manager

Overview

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts.

Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories, our services and events are the talk of the town. As Assistant Boutique Manager, you will elevate these events and draw success from them, while ensuring the store runs smoothly and the team stays aligned with the Boutique and Brand vision.

You will support the Boutique Manager in all aspects of running the business and will efficiently take control in the Boutique Manager's absence.

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete administrative tasks to a high standard and in a timely manner
• Be aware of competitor activity and drive an omni-channel approach

The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

• Proven retail management/assistant retail management experience
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

The Employee Promise:
Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. Our culture supports development, customer service excellence and a collaborative environment. We are The Estée Lauder Companies.

Description:

We are seeking an inspirational and dynamic Assistant Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail operations skills in a fast paced retail environment. This role is suitable for an ambitious, high performing self-starter with a flair for retail and coaching others to reach their full potential.

The position offers progressive career opportunities with training and development and a competitive remuneration and benefits package.

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview