Team Leader, Retail

Overview

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? Mountain Warehouse has the perfect opportunity for you!

Final date to receive applications: 27 February 2026

Department: UK Retail

Location: Putney Exchange (PTY)

Compensation: £13.27 / hour

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

• Leadership & Team Development:
  Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Leadership & Team Development:
  Drive continuous growth by coaching, training, and mentoring your team.
• Leadership & Team Development:
  Keep your team informed and engaged through clear, open communication.
• Leadership & Team Development:
  Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Operational Excellence:
  Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Operational Excellence:
  Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Operational Excellence:
  Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Operational Excellence:
  Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Sales & Performance:
  Motivate your team to meet and exceed sales targets and KPIs.
• Sales & Performance:
  Identify growth opportunities for team members and suggest strategies for their development.
• Customer
  
  Experience:
  
  Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Customer
  
  Experience:
  
  Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Customer
  
  Experience:
  
  Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Customer
  
  Experience:
  
  Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!