Counter Manager – Neuraé

Neuraé is a pioneering neurocosmetics brand developed by Sisley. Rooted in the "mind-skin connection". It uses a proprietary blend of neuroscience and skincare to combat "emotional skin aging" reversing the visible impacts of stress, fatigue and sadness on the skin while actively boosting emotional well-being.

As Counter Manager, you will be the brand ambassador for Neuraé at Harrods, responsible for driving sales, delivering outstanding client experience, and building a highly motivated, high-performing team.

You will:

• Drive sales performance, KPIs, and conversion through luxury service and product expertise
• Deliver exceptional 1-to-1 client consultations and host in-store events and masterclasses
• Build long-term relationships with Harrods stakeholders and loyal clients
• Ensure flawless counter presentation, stock management, and operational excellence
• Represent the values, philosophy, and vision of Neuraé at all times

You are:

• An experienced Counter Manager or Senior Consultant from a luxury beauty and skincare background
• Commercially driven, confident with targets and performance management
• A natural leader who inspires, coaches, and motivates others
• Passionate about skincare, wellbeing, and elevated client service
• Professional, and comfortable working in a high-profile luxury environment
• Experienced with skincare
• Experienced in department store retail (Harrods experience is a strong advantage)
• Beauty Therapy NVQ2 would be a plus
• Be part of an exceptional launch of a new luxury skincare brand
• Work with the heritage, expertise, and innovation of Sisley
• Opportunity to build a new brand business in Harrods, a leading Department store, and grow with the brand