Cassina Sales Advisor – Harrods Store

Join to apply for the Cassina London Sales Advisor – Harrods Store role at POLTRONA FRAU SPA

The Store Sales Advisor is responsible for delivering an exceptional, design‑led customer experience within a luxury retail environment, fully aligned with the standards of the brand and the prestige of the Harrods setting. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‑term client relationships and drive commercial performance.

Client engagement & sales excellence

• Welcome customers and provide exceptional hospitality;
• Conduct needs analysis to understand aesthetic and functional requirements;
• Offer personalised, design‑consultative sales support;
• Present craftsmanship, materials, and brand heritage with confidence;
• Build a long‑term client book including private and trade clients.

Sales performance & pipeline management

• Achieve and exceed monthly and annual sales targets;
• Maintain accurate sales forecasts and follow‑up pipelines;
• Build and maintain a sales pipeline, creation through to close and after sale.

Store & brand experience

• Maintain impeccable store and visual merchandising standards;
• Ensure displays embody brand identity and presentation quality.

Operational & administrative responsibilities

• Process orders and payments accurately;
• Coordinate delivery, custom orders, and after‑sales support;
• Resolve customer issues professionally and promptly.

Brand representation & growth

• Attend brand events and training;
• Support the Harrods Concession Manager in implementing sales initiatives that increase sales performance and improve the customer experience;
• Act as an ambassador of contemporary design and craftsmanship.

• Degree in Interior Design, Architecture, or related field preferred;
• Minimum 2 years’ experience in luxury furniture or design retail;
• Experience with trade clients desirable;
• Strong English skills; an additional language is an advantage.

Technical

• Understanding of materials, finishes, craftsmanship, and design history;
• CRM, POS, and quoting tool familiarity.

Soft skills

• Highly customer‑focused and adaptive;
• Strong communication and persuasive storytelling skills;
• Target‑driven, organised, and composed under pressure.

• Luxury store environment (e.g., within a premium department store);
• Weekend and evening availability required;
• Willing to work in any London Retail location.

Work location

London, UK

Our company is an equal opportunity employer.

Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).