Beauty Advisor

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting‑edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother‑daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give‑back philanthropy program that supports conservation groups worldwide.

Always cruelty‑free, the products crafted by Chantecaille are the epitome of forward‑thinking and created with a sustainable approach.

A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best‑in‑class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.

This position is a full‑time Beauty Consultant role working 5 days a week, based at one of our London counters. The primary responsibility is to deliver exceptional customer service to every client, building strong relationships and creating a personalised, luxury experience. You will be expected to understand and contribute to both individual and team sales and service targets. Additional duties include maintaining the counter’s visual standards and daily operations, supporting stock management, and assisting with administrative and housekeeping tasks to ensure the space is presented to the highest standard at all times.

CUSTOMER SERVICE AND PERFORMANCE

• Achieve the targets set by the company as communicated by the Counter manager in respect of items per transaction/average £ sale and mix of business
• Deliver the highest level of service to ensure every customer is provided with an excellent experience at counter

EVENTS

• Execute events according to the guidelines as directed by the Counter manager/Account executive/Head Office

STOCK

• Assist daily in stock, stock rotation and hygiene supplies replenishment and maintain appropriate levels throughout the day
• Ensure the drawers and storage areas are kept tidy and highlight any discrepancies or issues to the Counter manager

MAINTAIN THE WORK ENVIROMENT

• Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business
• Maintain a clean and organised work area, clean as you go
• Replace missing, finished or damaged products and equipment once authorised by the counter manager
• Maintain proper placement and condition of merchandise on counters, shelves and all stock holding areas
• Inform store management/Counter Manager of any store maintenance or Health and safety Issues, potential hazards or accidents.

TEAMWORK

• Undertake specific tasks as given by the Counter Manager including administrate paperwork and services
• Work in conjunction with team members and the Counter manager to ensure of efficient running of the store
• Give great internal customer service and develop good working relationships with colleagues.

ADMINISTRATION

• Assist with inventory counts
• Complete all administration accurately, legibly and on time

• Retail experience, preferably in a customer focused, beauty environment
• Advanced knowledge of beauty products
• Proven track record of achieving sales targets
• Works well within a team, and independently
• Ability to work well in a fast‑paced, team oriented setting that requires a high degree of multi‑tasking, teamwork and adaptability
• Able to work flexible hours including early and late shifts, weekends & bank holidays
• Previous experience in luxury beauty industry and department stores desired but not limited to

• 30 holiday days (including bank holidays)