Client Services and E-commerce Assistant - Luxury Watches

Client Services and E-commerce Assistant – Luxury Watches West London, Mon-Fri 9am – 5.30pm Up to £30,000 per annum based on experience

Four Seasons Recruitment are representing a well‑established luxury watch retailer, who is seeking a Client Services and ECommerce Assistant to join their West London team. This is an excellent entry‑level opportunity for someone inquisitive, eager to learn, and passionate about watches.

The role provides comprehensive training across client sales, online operations, and photography, offering a well‑rounded foundation for a career in luxury retail.

• Welcome clients in‑store and assist with appointments
• Respond to customer enquiries via phone and email
• Support the sales process from enquiry through to delivery and aftercare
• Develop detailed product knowledge across leading watch brands
• Deliver exceptional customer service with meticulous attention to detail

• Upload and maintain product listings on the company website
• Edit and manage product images for online use
• Ensure all listings are accurate, up‑to‑date, and visually appealing
• Support fulfilment, packaging, and shipping of online orders
• Contribute to social media and marketing content

• Photograph watches for online listings and marketing campaigns
• Learn styling, lighting, and editing techniques to professional standards
• Organise and manage digital image files
• Support the wider team with visual presentation and merchandising

• Assist with order processing and stock management
• Monitor company inboxes and manage client communications
• Learn internal systems and provide general administrative support

• 6–12 months’ experience in a client facing role
• Curious, motivated, and eager to learn across multiple departments
• Passionate about watches and luxury retail is essential
• Confident communicator with excellent attention to detail
• Reliable, organised, and proactive

• C. £30,0000 per annum
• Monday – Friday / 9am to 5.30pm working hours