Senior Retail Team of Excellence - South of England

Overview

GUERLAIN SENIOR RETAIL TEAM OF EXCELLENCE —

Location:

The South of England —

Contract:

10 month FTC (Maternity Cover).

• To strengthen our market share and brand awareness.
• To further raise our beauty profile and bring the brand into the future.
• Aid onboarding of new team members alongside training team and Area Manager.
• Coach and mentor all team members on shop floor.
• Support Area Manager in business duties.
• Support and grow KPIs and support achieving monthly targets per store.

• Take ownership of all beauty event activation projects and show tangible results.
• Upgrade all the skincare and make-up expertise (service and consultation skills) in regional doors conducting regular store visits and one-on-one BC development coaching.
• Recognise talent.
• Mentor and motivate our BCs with guided tutorials and on-counter workshops, sharing work best practices and tips.
• Work with Area manager and Training team to establish training needs.
• Support new team recruits with ordering platforms and digital input of rotas and reporting forms.
• Implement coaching on brand selling ceremonies and best practices on counter.
• Work closely with Counter Managers, Area Managers and Training Team to identify contacts and areas of opportunity within our retail partners’ in-house services (beauty rooms, personal and virtual shopping, site animations).

PROFILE Demonstrates expertise in make-up, with in-depth knowledge of skincare, and a broad understanding of the inseparable link with fragrance. Presents creative application skills, keeps up to date with the current trends and pushes the envelope forward in bringing products to life. Displays a deep understanding of our service proposition in relation with our client profile base per demographic and cultural background.

Is flexible to travel inline with Area and training requirements Presents strong communication skills and ability to adapt to the audience. Be relatable, confident on presenting and influencing at all levels Building a strong working relationship with Regional team and work with National Beauty expert to event in top doors to achieve sell out target.