Keyholder " Ordinary" Covent Garden

Overview

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since its inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, has enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose.

We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly, and we’re looking for someone who shares this vision and wants to grow with us!

We are looking for a Keyholder at our Covent Garden Store. As floor supervisor in management's absence, are you ready to Deciemize your team and customers?

• This is a full-time position ( 37.5 h over 5 days ).

• Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
• Lead by example, inspire the team, and ensure standards for quality, customer service, and health and safety are met
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
• Assist in the onboarding, training, and development of new employees
• Manage customer feedback and queries
• Assist in maintaining store standards of cleanliness and organization, ensure maintaining DECIEM’s merchandising concepts
• Conduct product refunds and address customer issues in a positive manner
• Responsible for opening/closing of the store, bank deposits, and paperwork. Operate POS and complete transactions accurately and efficiently
• Communicate inventory issues/concerns to Store Management
• Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience is being followed. Ensure compliance with store policies and procedures (e.g. loss prevention, safety standards, returns)

• Comfortable with providing constructive feedback and/or coaching, and counseling team members
• Experience in beauty, fashion, and leadership roles is an asset
• Ability to multi-task, while providing professional and outstanding customer service
• Desire to thrive in results, work in a team environment, and coach for success
• Effective time management and communication skills

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.

6 months of paid time off for new parents (inclusive of all genders).

Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.

Access to Development Grants & a Linked In Learning membership to help you keep growing and learning.

First dibs on new products.

A generous discount on DECIEM products for you, your family, and your friends.

We are a people-first company that lives by our core values to…

• ✨ Play in the grey.
• ✨ Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

DECIEM is…