Cassina Sales Advisor – Brompton Store

Position Summary

The Store Sales Advisor is responsible for delivering an exceptional, design‑led customer experience within a luxury retail environment. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‑term client relationships and drive commercial performance.

• Welcome customers and provide exceptional hospitality.
• Conduct needs analysis to understand aesthetic and functional requirements.
• Offer personalised, design‑consultative sales support.
• Present craftsmanship, materials, and brand heritage with confidence.
• Build a long‑term client book including private and trade clients.
• Achieve and exceed monthly and annual sales targets.
• Maintain accurate sales forecasts and follow‑up pipelines.
• Create and manage a sales pipeline from creation through to close and after‑sale.
• Maintain impeccable store and visual merchandising standards.
• Ensure displays embody brand identity and presentation quality.
• Process orders and payments accurately.
• Coordinate delivery, custom orders, and after‑sales support.
• Resolve customer issues professionally and promptly.
• Attend brand events and training.
• Act as an ambassador of contemporary design and craftsmanship.

• Degree in Interior Design, Architecture, or related field preferred.
• Minimum 2 years’ experience in luxury furniture or design retail.
• Experience with trade clients desirable.
• Strong English skills; an additional language is an advantage.

• Understanding of materials, finishes, craftsmanship, and design history.
• CRM, POS, and quoting tool familiarity.
• Highly customer‑focused and adaptive.
• Strong communication and persuasive storytelling skills.
• Target‑driven, organised, and composed under pressure.

• Luxury store environment (e.g., within a premium department store).
• Weekend and evening availability required.
• Willing to work in any London retail location.

London, UK

Our company is an equal opportunity employer.

Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).

Entry level

Full‑time

Sales and Business Development

Retail