Part-Time Sales Advisor Retail · Selfridges

JOB TITLE Sales Advisor

ROLE TYPE Part-Time

DEPARTMENT Retail

REPORTING TO Store Manager

LOCATION Selfridges, London

SALARY Competitive

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

In this role you will form long lasting relationships with our clients every day and help them to ‘Holiday Better’. As a Sales Advisor you will be a true ambassador of the brand and reflect our ‘Feel Summer’ promise and our brand values in everything you do.

• The ultimate aim of the role is to develop a long lasting relationship with O.B clients who you will help to Holiday Better.
• You will be Vibrant, Tailored and Brave in your approach to teamwork, service and sales.
• You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.
• You will be able to demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.
• Give a friendly welcome and use your outgoing personality to impact their experience.
• Keep in touch with customer beyond the shopfloor using the clientelling tools and platforms.
• To work as part of a team – collaborating together to ensure retail operational excellence and great client care.
• Develop, over a period of time, a deep understanding of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.
• To identify customer needs and be eloquent when answering all product-related questions.
• Be an excellent story-teller – breathing life into our collections and filling the store with a ‘Feel Summer’ attitude.
• Be able to respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.
• To go the extra mile for every customer, particularly with regards to availability and sourcing – following this process through right until the end.
• Show passion for the O.B ranges and be confident in suggesting styles and building wardrobes.
• To take every opportunity to capture customer details in order to expand the Orlebar Brown customer base and encourage repeat visits and customer loyalty. Achieving this by nurturing both our existing customer relationship and forming new ones.
• Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
• Attending regular training sessions on seasonal product launches to ensure knowledge is up to date.
• Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.
• Af…