Senior Sales Assistant

Location: Greater London

Senior Sales Assistant page is loaded## Senior Sales Assistant locations:
United Kingdom - London time type:
Full time posted on:
Posted Todayjob requisition :
JR358

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
** MAIN PURPOSE AND SCOPE OF THE JOB.
** The Senior Sales Assistant within a department store, will actively support the Counter Manager with the sales KPI performance of the counter as a junior member of the store management team. In the absence of the Counter Manager the Senior Sales Assistant will assume full accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque’ s positioning as a true luxury brand.##

JOB TITLE       
• Senior Sales Assistant
*
* REPORTS TO:

** Store Manager
*
* Location:

** Westbourne## DUTIES AND

KEY RESPONSIBILITIES
* To deliver agreed sales KPI’s for the counter - these KPI’s will focus on sales, ATV, UPT, and conversion. You will need to demonstrate the ability to motivate the team to deliver these results.
* Assist with the execution of all product launches as per Marketing Plan and VM guidelines and instruction from HQ to include in-store displays, and layouts, working with the host store teams as and when needed to ensure that all parties are happy with installation.
* Assist with the management of all events inclusive of launch previews, customer events, MDS and Fragrance Fittings
* Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner.
* Demonstrate high levels of knowledge about our products and are able to fully represent the brand in the store.
* Assist with the ongoing coaching and development of team members as required.
* Maintain knowledge of key competitors and industry trends
* As Senior Sales Assistant you must also be able to communicate effectively a level of commercial understanding about the host store and your counter performance, and when the performance dictates work with the Counter Manager to make fact-based recommendations to improve the business.
* Attend Host Store business meetings and relay information to manager and HQ as required.
* To ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor. Also, the counter is clean, neat and tidy at all times.
* Working with the Manager, ensure all paperwork and reporting is completed accurately and on time – daily, weekly and monthly as required. Also need to be able to interpret sales data and set action plans accordingly as agreed by HQ.
* Ensure that the host store Cash Handling guidelines are followed at all times.
* Ensure full knowledge of till procedures and processes within the host store.
* To be aware of all security and health and safety issues and requirements of the host store and to ensure all staff are aware of the same.
* Work with the Inventory Manager and host store buying teams to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
* Assist with the management of all emergency situations involving the host store and team members in the absence of the Counter Manager
* General administrative duties.
* Abide at all times by Company and Host Store rules and policy.## The successful candidate will:
* A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
* Sales focused with a proven sales record.
* Strong understanding of retail KPIs.
* Strong people and performance/ management skills.
* Expertly honed customer service skills and enjoy interacting confidently with the general public.
* Must be self-motivated, focused and be able to use own initiative.
* Communication both verbal and written to a high degree is also a must.
* Expertly groomed at all times as appearance must be able to reflect our company and location to be worked in.
* Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
* Be assertive, dynamic and always have a can do and positive attitude.

This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.

Diptyque is committed to diversity in all its forms and considers each application carefully.
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