Client Success Manager

Overview

About Octopus Fleet:
We’re making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, Car Play, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused on simplifying operations across mixed and fully electrified vehicle fleets.

We’re looking for a talented Client Success Manager to join the Octopus Fleet team and deliver next-level customer service while supporting our business customers in their transition to sustainable energy.

• Strategic Account Management
• Relationship Ownership:
  Act as the primary post-sales point of contact for our large fleet clients, serving as a trusted advisor on their electrification journey.
• Experience Excellence:
  Deliver a world-class client experience by proactively identifying needs and ensuring every touchpoint adds value.
• Retention & Growth:
  Monitor account health and usage metrics to drive long-term retention and identify opportunities for account expansion.
• Performance Tracking:
  Deliver regular reporting to clients on their electrification progress

• Onboarding & Compliance (KYB)
• Seamless Transitions:
  Manage the hand-off from Sales to Success, ensuring no data or momentum is lost during the implementation phase.
• KYB Navigation:
  Guide clients through the Know Your Business (KYB) vetting process with clarity and speed, removing friction to get them "charge-ready" in record time.
• Compliance Advocacy:
  Ensure all client documentation meets rigorous regulatory standards while maintaining a supportive, non-bureaucratic feel.

• Cross-Functional Collaboration
• The Voice of the Client:
  Partner closely with Product and Tech teams to advocate for user requests.
• Product Evolution:
  Translate client pain points into feature requirements, ensuring our roadmap stays aligned with the evolving needs of the electrification market

• Ideally minimum one years experience in a similar / client facing position
• A genuine passion for delivering awesome client experiences and driving sustainability
• Comfortable speaking with businesses
• Fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to
• You thrive in a fast-paced environment and can manage multiple priorities
• A quick and independent learner
• A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement
• A knack for detail and a desire to see things through to completion
• Experience working in Operations in a high-growth company is desirable
• Able to thrive in ambiguity and take a structured approach to problem-solving

💚 Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024.

Our Group…