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Customer Care Advisor - FTC

Job in London, Greater London, W1B, England, UK
Listing for: Wolverine Worldwide
Full Time, Contract position
Listed on 2026-05-30
Job specializations:
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service, Retail Sales, Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Customer Care Advisor - 5M FTC

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We’re looking for a Seasonal Customer Care Assistant to join us on this exciting chapter. If you’re passionate about delivering exceptional service, thrive in fast-paced environments, and want to be part of a team that really cares, this could be your moment.

What You’ll Be Doing
  • Providing outstanding customer care across phone, live chat, email, and social channels
  • Becoming a product expert and delivering personalised shopping experiences
  • Navigating multiple systems with confidence and precision
  • Collaborating with a team that celebrates strength, spirit, and inclusion
What You’ll Bring
  • 1+ year experience in customer care
  • Working to stretched targets
  • Strong communication
  • A positive, adaptable attitude and attention to detail
  • A love for fast-paced environments and empowering women
  • Fluent in English Verbal and Written
  • Detail Oriented and highly organised
  • Excellent follow up and follow through
The Perks
  • Generous clothing allowance + 60% off SB merchandise
  • Flexible working, bonus scheme, and studio class discounts
  • Inclusive policies for maternity, paternity, adoption, and childcare support
  • A culture that stands up, speaks out, and celebrates diversity

Please note:

this role requires flexibility to work days and weekends and is a 5-month fixed-term contract. Starting date for this role is from October 2025. We only accept full-time applications - you must be available to work 40 hours per week.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Retail Apparel and Fashion

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