Garden Furniture - Department Head

Job Description

Squires Garden Centre, Sixth Cross Road, Twickenham, London, City of, United Kingdom

Posted Wednesday 3 June 2026 at 00:00

Your primary responsibility will be to provide management support to the Garden Furniture Department.

Working closely with the Garden Centre Manager to help the department succeed.

Full time, 40 hours

Rota: Alternate Monday 09:00 - 18:00, Tuesday 09:00 - 18:00, alternate Wednesday 09:00 - 18:00, Thursday 09:00 - 18:00, Friday 09:00 - 18:00, alternate Saturday 09:00 - 18:00 and Sunday 09:00 - 17:30

• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Co‑operate fully with line management and Product Managers
• Take responsibility for the whole in the absence of the Manager
• Purchase within the company product range within company guidelines
• Feed back on current and new products to optimise range and stock availability
• Close liaison with relevant Product Manager to ensure the optimum range and stock availability
• Use initiative to increase sales in the department
• Generate sales opportunities through interaction with customers
• Standards of appearance are monitored and maintained
• Organise and allocate team and individual tasks, in line with customer service needs
• Handle queries and complaints with courtesy, referred where necessary to the Manager and Product Manager

To be successful in this role, we are looking for people who are motivated, customer‑focused, and proactive.

We value employees who provide excellent customer service. In return we offer a comprehensive benefit package as below.

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays) – 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus – Non‑contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension – Defined Contribution Pension Plan to new employees; company matches appropriate contributions.
• Attendance – After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a "Thank you".
• Made A Difference Scheme (M.A.D) – Monthly reward for outstanding customer service.
• Learning & Development – Opportunities to enhance and develop skills and confidence.
• Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early; after 2 years service you receive £25 Squires gift voucher (pro‑rata for less than 40 hours).
• Cycle2work scheme – 25% to 39% saving on new cycling equipment after 1 year’s service.
• Child's first day at school – After 1 year’s service, flexible schedule to pick up child from school.
• RHS Membership or a Tree / Shrub – After 1 year’s service, choose a tree or shrub each year up to £50 retail or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years service eligible to join EAP for wellbeing resources.
• Retirement – After 15 years service, contracted hours reduced by a fifth but pay remains same for final 3 months.
• Free Parking – Available to all employees in designated parking areas on site.