Store Superviser

At Alex Begg, our luxurious cashmere and knitwear products—crafted under the Begg & Co brand and for some of the world’s most prestigious fashion houses—are brought to life by generations of Scottish expertise. Our talented and diverse team is central to our success, and we believe that true creativity flourishes when everyone feels valued, included, and empowered to bring their authentic selves to work.

At Alex Begg, we are committed to fostering an inclusive and diverse work environment that contributes meaningfully to just and equitable communities across all social identities. We recognise the historical and ongoing systems that sustain inequality among systematically disadvantaged groups, and we are dedicated to adopting intentional plans to address these issues within our organisation and value chain.

As a Store Supervisor, you will play a central role in creating a welcoming, personalised, and truly luxurious experience for every client. You will embody the spirit of Begg x Co on the sales floor — assisting clients with care, attentiveness, and genuine passion — while contributing to the boutique’s overall performance and daily excellence.

Working closely with the Store Manager and the wider team, you will help maintain an atmosphere of calm efficiency, hospitality, and purpose. Your presence on the sales floor will be active, engaged, and inspiring.

At Begg x Co, we believe that true luxury lies in sincere, quiet, and deeply attentive care. From the moment a client enters the boutique, you will accompany them with warmth, patience, and authentic curiosity. By listening carefully and understanding their needs, you will guide them through our collections with grace and confidence, allowing each piece to speak through its texture, story, and craftsmanship.

This journey begins long before the first client arrives — with the meticulous preparation of the boutique, the refinement of the environment, and an intimate understanding of every item. It continues well beyond the sale, through thoughtful gestures, personalised follow up, and the nurturing of meaningful relationships via our tailored CRM programme.

Whether a client is choosing a gift, updating their seasonal wardrobe, or discovering the brand for the first time, you will serve as their trusted link to the world of Begg x Co. In doing so, you won’t simply make a sale — you will create a moment, a memory, and a reason to return.

• Deliver a warm, authentic, and elevated welcome to every guest, guiding them through the world of Begg x Co with quiet confidence, impeccable manners, and genuine attentiveness.
• Develop and implement thoughtful selling strategies designed to recruit, retain, and deepen relationships with clients, with particular focus on very important client (VIC) engagement and long term loyalty.

• Serve as the primary point of contact and assume key store responsibilities during the Store Manager’s absence, ensuring seamless continuity of service, team coordination, and boutique standards.

• Communicate the heritage, craftsmanship, and artistry behind each piece with clarity and elegance, helping clients form an emotional and lasting connection with the product and the brand.

• Support ongoing client development through proactive, personalised follow ups — including thank you note, tailored outreach, and a deep understanding of individual preferences and purchasing patterns.

• Ensure the boutique’s presentation and operations are maintained to the highest standard, overseeing stock replenishment, visual merchandising alignment, and all opening and closing procedures.

• Collaborate with humility, generosity, and precision, contributing positively to team dynamics and supporting the overall rhythm and energy of the boutique.

• Always uphold an atmosphere of understated elegance throughout the boutique.
• Oversee window displays and interior presentation in partnership with VM and Marketing teams.
• Maintain impeccable…